Echo Beat™

Echo Beat™ – Return & Refund Policy

At Echo Beat™, your satisfaction matters to us. We want you to shop with confidence and enjoy your purchase. If something isn't right, we're here to help.

30-Day Return Policy

We offer a 30-day return window from the date your order is delivered.

To qualify for a return, your Echo Beat™ must be:

• In its original condition, unused, and free from damage.
• Returned with its original packaging, accessories, and manuals.
• Accompanied by proof of purchase or an order confirmation.

Damaged or Defective Products

If your Echo Beat™ arrives damaged, defective, or incorrect, please contact our customer support team as soon as possible.

Include your order number and clear photos or a short video showing the issue. We'll review your request and arrange an appropriate replacement or refund at no additional cost when the issue is confirmed.

Refund Process

Once your return is received and inspected, we'll notify you of the refund decision.

If approved, your refund will be issued to your original payment method, generally within 5–10 business days after processing. Your bank or payment provider may require additional time.

Return Shipping

For returns due to a change of mind, customers are responsible for return shipping costs.

If the product arrives damaged, defective, or incorrect, we'll cover the reasonable return shipping costs or provide an alternative resolution.

Non-Returnable Items

We may decline change-of-mind returns for:

• Products damaged due to misuse or improper handling.
• Items missing original accessories or essential components.
• Products returned outside the 30-day return window.

These exclusions do not limit your rights under applicable consumer protection laws.

How to Request a Return

To begin a return or refund request, contact our customer support team with your order number and reason for returning.  

Leviostorehub97@gmail.com

Please wait for return instructions before sending your product back.

Our Commitment to You

Your Confidence. Our Priority.

We're committed to making your Echo Beat™ shopping experience simple, transparent, and worry-free.

Echo Beat™ – Care & Maintenance

Keep your Echo Beat™ looking and performing its best with these simple care tips.

1. Keep It Clean

Gently wipe your Echo Beat™ with a soft, dry microfiber cloth to remove dust and fingerprints. Avoid harsh chemicals, abrasive cleaners, or spraying liquids directly onto the device.

2. Charge With Care

Use a compatible USB-C charging cable and suitable power adapter. Avoid overcharging, damaged charging cables, and exposing the device to excessive heat while charging.

3. Protect From Water & Moisture

Echo Beat™ is not designed for exposure to water. Keep it away from rain, spills, steam, and excessive humidity to help protect its internal components.

4. Handle the Phone Stand Gently

Adjust the phone stand smoothly without applying excessive force. Always place your device securely on a stable, flat surface to prevent accidental falls.

5. Protect the Speaker & RGB Lights

Avoid dropping, shaking, or placing heavy objects on Echo Beat™. Keep the speaker openings clear and avoid covering the RGB lighting area during use.

6. Store It Properly

When not in use, turn off your Echo Beat™ and store it in a cool, dry place away from direct sunlight and extreme temperatures.

7. Maintain Battery Performance

Recharge your Echo Beat™ regularly, even during periods of infrequent use. Avoid leaving the battery completely discharged for extended periods.

8. Use It Responsibly

Keep the volume at a comfortable level and avoid operating the device near exces